This notice describes the personal information we collect from children under 13 and from their parents, how we use and disclose it, how long we retain it, and the rights available to parents.
We collect only the information necessary to provide the service.
From your child: first name; school grade, from which age is derived; the answers they type or draw during a session and the tutor’s replies; and a record of which problems were set, what was answered, and where they had difficulty.
From you: your email address, an optional phone number, and subscription information. Payment card details are collected and processed by our payment providers and are not stored on our systems.
Your child does not have an account and does not sign in. The account is held by you.
Where your child draws on the board, we record the number of marks and the area they cover. The strokes themselves are not retained.
The service does not enable a child to make personal information publicly available. It offers no profiles, forums, message boards or other means by which a child could communicate with or disclose personal information to another user or to the public.
We set one sign-in cookie so that a browser remains signed in as you. No content on these pages is loaded from another company’s servers. This is verified automatically whenever the service is changed.
We use the information described above to provide the service and to report to you on your child’s progress. We do not use a child’s personal information for marketing, for advertising of any kind, or to build a profile of them. We do not sell a child’s personal information, and we do not share it for cross-context behavioural advertising.
We disclose personal information to service providers that support the internal operations of the service. Each is engaged for a single purpose, is contractually restricted to processing the information solely to provide services to us, and is prohibited from using it for its own purposes.
| Service provider | What is disclosed | Purpose |
|---|---|---|
| Our artificial intelligence model provider | Your child’s first name and age, the answers they type, and an image of their board | Generating the tutor’s responses. The provider is contractually prohibited from training any model on this information |
| Our text-to-speech provider | The text the tutor speaks aloud. No recording of your child is collected or disclosed | Producing the spoken audio |
| Our email delivery provider | Your email address. | Delivering account messages to you |
| Our payment providers | Your payment details and an opaque account reference. | Processing your subscription |
We may also disclose personal information where required by law or legal process, and in connection with a merger, acquisition or sale of the business. In the latter case we will notify parents before any transfer of a child’s personal information takes place, and you may delete your child’s record beforehand.
The tutor’s responses are generated by an artificial intelligence model. Parents should be aware of the following.
A limitation we want parents to know about. An attentive tutor is the kind of presence a child may confide in, including about being harmed or unsafe. The service does not currently detect such a disclosure or alert a parent to it.
We retain a child’s personal information only for as long as necessary for the purposes described above, and then delete it.
| Information | Retention period |
|---|---|
| Records of a session | 12 months, then deleted automatically |
| A child whose parent has not subscribed, and who is not in a free trial | 7 days, then deleted automatically |
| A child in a free trial whose parent has not subscribed | 21 days from set-up, then deleted automatically |
| Your account, if you signed up but never approved a child | Kept until you ask us to close it |
| Sign-in links and sessions | Deleted on expiry |
| Any information, following a parental deletion request | Deleted immediately |
Your report displays the most recent 30 days of activity..
We obtain a parent’s approval before any session takes place. Verifying that the person who approved is an adult is a second step: the subscription payment. A free trial of 14 days runs on approval alone. The payment is required before that trial ends.
Your approval. When a child is set up, we email the parent at the address given, describing what would be collected and asking them to approve it. The email links to a page that sets out the same list and asks the parent to confirm that they are the child’s parent or legal guardian. Nothing is approved unless somebody presses that button.
Verification that you are an adult. Approval is then verified by taking a subscription: a payment notifies the account holder, which is a verification method recognised by the COPPA Rule. We rely on the payment rather than on the emailed link alone because we disclose a child’s work to service providers, and consent obtained by email alone is not available to an operator who does so.
No paid session can begin until both are on file. A free-trial session can begin once you have approved.
Until a parent approves, we hold only the child’s first name and school grade, for the sole purpose of asking that parent about them. No account, record or session exists for the child, and if no approval is given that information is deleted within 7 days.
Your own account is separate. When you sign up you choose an email address and set a password, and we keep that account — with your email address and your phone number, if you gave one — until you ask us to close it, whether or not you ever approve a child. You may ask us to close it at any time, using the contact details below, and we delete it in full.
A parent or guardian may at any time: (i) review the personal information we have collected from their child; (ii) request that it be deleted; and (iii) refuse to permit its further collection or use.
These rights may be exercised from your parent page, where you can download the complete record and delete it. You may also contact us by email, by telephone or in writing, using the details below. We will take reasonable steps to verify that a person making a request is the child’s parent or guardian before acting on it.
You are not required to give a reason. If you refuse further collection we will close the account.
We maintain a written information security programme covering children’s personal information, with a designated coordinator. Information is encrypted in transit and at rest, access is restricted to those who need it, and our service providers are contractually bound to comparable obligations.
If we materially change what we collect from children, or to whom it is disclosed, we will notify parents directly and obtain consent again before the change takes effect.
Tutor4Me LLC
254 S 1st St Brooklyn New York 11211
+1 646 818 9352
privacy@tutor4me.co